bat22's Privacy Policy

1 Introduction

bat22 is fully committed to protecting the privacy of its users. We believe your personal information is your asset, and it is our responsibility to handle that information with proper care. In this privacy policy, we clearly describe what types of information we collect, why we collect it, how we use it, and how we keep it protected.

By creating an account on the bat22 platform or using it, you are agreeing to all the terms of this policy. We reserve the right to update this policy at any time, and we will notify you of any significant changes.

2 What Information We Collect

bat22 collects the following types of information. The purpose of collecting this information is entirely to improve service quality and make the user experience safer and more convenient.

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address and contact information
• National ID or passport number (for identity verification)
• Residential address

2.2 Financial and Transaction Information

• Transaction details via bKash, Nagad, Rocket, or bank transfer
• Deposit and withdrawal history
• Payment account identifiers (not full account numbers)
• Dates and amounts of financial transactions

2.3 Technical and Usage Information

• IP address and device type
• Browser information and operating system
• Platform access times and activity logs
• Cookie and session data
• Gaming activity and preference information

3 Purpose of Data Collection

Information collected from bat22 users is used only for specific and legitimate purposes. No information is used for unnecessary or unethical reasons.

We also use information to meet legal obligations, prevent fraud, ensure responsible gaming, and maintain platform security.

4 Data Protection Methods

bat22 uses industry-leading technology to protect your information. Our security measures are as follows:

4.1 Technical Protection

• SSL (Secure Socket Layer) encryption — all data transfers are completed through encrypted channels
• Advanced firewall systems — prevents unauthorized access
• Sensitive information stored in encrypted form
• Regular security audits and testing conducted

4.2 Organizational Protection

• Only authorized personnel can access sensitive information
• Data protection training is mandatory for all staff
• Strict access control systems are in place
• A rapid response plan is in place for data breach incidents

5 Sharing Information with Third Parties

bat22 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared to a limited extent in specific circumstances:

5.1 Service Provider Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical services. These partners are bound by confidentiality agreements with us and may only use information for specified purposes.

5.2 Legal Obligations

Information may be provided upon a valid request from legal authorities or by court order. Additionally, information necessary to prevent financial fraud or other criminal activity may be provided to the relevant authorities.

5.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the new entity, but the terms of this privacy policy will continue to apply.

6 Cookie Policy

The bat22 platform uses cookies to improve the user experience. Cookies are small data files stored on your device that make your next visit easier and faster.

• Essential cookies — required for the basic operation of the platform, such as maintaining login sessions
• Functional cookies — remember your preferences and settings
• Analytical cookies — help improve services by monitoring platform usage
• Security cookies — prevent fraud and unauthorized access

You can manage cookies through your browser settings. However, disabling cookies entirely may limit some features of the platform.

7 Data Retention Period

bat22 retains your information for as long as necessary or as required by legal obligations:

• While the account is active — all account information is retained
• After account closure — financial transaction records are kept in accordance with applicable legal time limits
• Information required for dispute resolution is retained until the dispute is resolved
• After the legally required period, information is securely deleted

8 User Rights

As a bat22 user, you have several important rights over your own personal information. We respect these rights and help you exercise them.

8.1 Right of Access

You can request at any time to find out what information bat22 holds about you. We will provide that information within a reasonable time of receiving the request.

8.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you can request that it be corrected. Keeping accurate and up-to-date information helps us improve our service quality.

8.3 Right to Deletion

In certain circumstances — such as if you withdraw consent or the information is no longer necessary — you can request that your information be deleted. However, information subject to legal obligations may not be possible to delete.

8.4 Right to Object to Processing

You can object to marketing communications or certain types of data processing. We will act on reasonable requests.

9 Minors' Privacy

bat22 is a platform operated exclusively for adults. This service is only for those aged 21 or above. We do not knowingly collect personal information from any minor.

If we are informed that a minor has created an account, we will immediately close that account and delete the associated information. Age verification is an integral part of our registration process.

10 International Data Transfers

bat22's servers may be located in various countries. Even if your information is transferred outside Bangladesh, this privacy policy applies everywhere. We ensure that appropriate security measures are followed in any international transfer and that your information remains protected.

11 Policy Changes and Updates

bat22 may revise this privacy policy from time to time. For significant changes, we will notify users via their registered email or through the platform. Continued use of the platform after a revised policy is published will be considered acceptance of the new policy.

We will always keep the latest version of the policy published on this page. Previous versions may be made available upon request.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact the bat22 support team. Support is available in Bengali and English via our 24/7 live chat and email.

We will review any privacy-related requests with due importance and try to provide a prompt resolution.